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Healthcare

AI Solutions for Healthcare

Revenue optimization, customer insight, contact management, and data access — each running as a parallel digital twin with zero risk to your systems of record.

Solutions

Revenue Optimization Key Customer Insight Contact Management Data Portal Data API

Revenue Optimization

Key Customer Insight

Insight From Multiple Sources · Internal and External

Problem
  • Key customer insight data is often located outside of systems-of-record
  • Valuable customer information is located department-level computers or desktop spreadsheets that are not accessible by systems-of-record
  • Customer entered and customer maintained data needs to be incorporated into customer insight apps
  • Public domain information (eg. tax records) must be incorporated into customer insights
Solution
  • Implement continuous real-time data import from systems-of-record
  • Implement continuous real-time data import from department-level computers and desktop applications
  • Implement continuous real-time data import from public domain sources
  • Implement continuous real-time data import directly from customers
Impact
  • Deeper key customer insight
  • Enables all customer information, regardless of where it resides, to be incorporated into 360 degree view of customer relationship and customer activities
Why Fractal
  • Fractal Programming enables continuous real-time data import
  • Data import tools work with internal and external data sources, including public domain data
  • Data import tools work with desktop resources such as spreadsheets and text files in addition to data exports from systems-of-record
  • Customer data entry / import supported

Customer Contact Management

All Customer Contacts · Manage Customer Communications

Problem
  • Contact information for notification of outages or other problems can be different than billing contact
  • The scale of customer base can make data management and automated communication challenging
  • Customers need to be able to update contact information and preferences to track changes in their internal organization
Solution
  • Customer portal that enables customers to update their contact information and preferences
  • Internal support portal for use by call center and key accounts team to track and update customer contact information
  • Identification and classification of critical, priority, and key accounts loads for real-time detection of site-specific outages and other issues
Impact
  • Customers proactively notified and updated on issues
  • Organizational and contact changes continuously tracked and updated
Why Fractal
  • Fractal enables data portals to be easily built for both internal and external customer use
  • Flexible database definitions enable easy addition of attributes for tracking critical, priority and key accounts
  • Native email, text and voicemail communication for alerting and alarming
  • Solution scalability for entire customer base

Customer Data Portal

Customer Data Available On · Desktop · Mobile Devices

Problem
  • Customers want access to customer and billing data on digital devices
  • Customers want to do scenario analysis
  • Customers want budget forecasts
  • Customer want to supplement their data
Solution
  • Parallel customer care and billing system that is accessible from customer's digital devices
  • Instant customer visibility to their real time bill
  • Customers have easy access to budget forecasts
  • Customers can self-service their data needs which frees up key account and call center resources
Impact
  • $10 million development cost savings and customer support cost reduction for customer information portal
Why Fractal
  • Delivered a parallel customer care and billing system in 90 days with 90% less cost than cost of legacy system
  • Application provides customer rate plan scenario analysis, budget forecasts, and enables customer to enter supplemental information
  • Customers can self-service their information needs on web portal from their digital devices

Data API

Web Services · Billing · Customer & Program Info

Problem
  • Customers increasingly requesting programmatic access to their data
  • Large customers want convenient access to their entire portfolio of accounts and associated information
  • An API is necessary in order to make many third party services available to customers
Solution
  • Web services API's are exposed as components of parallel systems for managing billing, and customer information
  • Customers can access the data both via interactive web portals and via programmatic APIs
  • Multiple data format supported (JSON, XML, CSV) as well as custom data formats
Impact
  • Increased customer satisfaction
  • No additional load on IT resources
  • Third party services easier to enable for customers
Why Fractal
  • Delivered parallel data management system with Fractal Programming
  • Make billing and other customer data available without imposing any load on legacy systems-of-record
  • Consistent interface and interaction for customers across all data types and data requests

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